PRIVACY

POLICY

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Privacy Policy for Mannies Bike Mecca

Last Updated: July 2026

At Mannies Bike Mecca (MBM), accessible from mbm.com.na, one of our main priorities is the privacy of our visitors and community members. This Privacy Policy document outlines the types of personal information collected, recorded, and handled by MBM, and how we protect it in accordance with Namibian laws.


1. The Information We Collect

When you interact with our website, look through our catalog, use our contact forms, or join our community clubs, we may collect the following personal data:

  • Contact Information: Your full name, email address, and phone number when you submit an inquiry through our Contact Form inputs.
  • Newsletter Preferences: Your email address, name, and explicit opt-in preference when you tick the box to join the MBM Newsletter via our Mail system integration.
  • Communications Log: Data records of your inquiries, performance testing requests for Mannies Sports Lab, or trail passes questions, safely stored within our database vault.
  • Browsing & Device Diagnostics: IP addresses, browser types, language preferences, and timestamps collected via standard website log files to ensure secure loading connections.


2. How We Use Your Data

We treat your personal information with absolute care. We use the data we collect to:

  • Respond Directly to You: Fulfil your specific request for bike builds, workshop services, bike fits, or trail bookings.
  • Send Strategic Updates: Deliver twice-monthly newsletters regarding local Namibian race updates, Towerbos Trails conditions, and fresh showroom arrivals, but only if you explicitly check the opt-in box to subscribe.
  • Keep Things Secure: Prevent local spam or malicious activity on our website forms.
  • Optimise Your Experience: Ensure our web catalog loads cleanly and rapidly on local mobile networks.


3. Where Your Data is Stored & Sent 

To keep our system lightweight and ensure high deliverability, your data flows through the following secure systems:

  • Database Logs: General text messages you send via our contact form are stored safely within our local website database backup layer.

  • Mail System Infrastructure: Your subscriber data (name and email) is managed securely via the Mail system. The heavy processing required to broadcast to our subscriber base is safely handled by secure external delivery network, ensuring no slowdowns to our core local website infrastructure.

  • Third-Party Sharing: We do not sell, trade, or rent your personal info to outside marketing lists. Your data is only accessed by our immediate shop managers and data team members to assist you.


4. Data Retention: How Long We Keep It

  • Newsletter Subscribers: We keep your email address in our MailPoet database active for as long as you choose to stay a member of the MBM Ride Club. Every single newsletter we send includes a clear, instant “Unsubscribe”link at the bottom. Clicking it removes you from our list permanently and automatically.
  • Contact Forms: Messages sent to the team regarding general questions are periodically cleaned and scrubbed from our database logs when they are no longer relevant to your ongoing customer support history.


5. Security Protocols

In compliance with modern secure transmission frameworks, our website enforces site-wide TLS 1.3 encryption protocols. This encrypts all connection routes between your phone or desktop and our server, ensuring your personal details, numbers, and form content remain completely protected from unauthorised interception.

 

6. Cookies Policy

We use standard “cookies” (tiny text files saved by your browser) to make our website store run smoothly. For example, cookies help the website remember which bikes you looked at in our WooCommerce catalog or confirm whether you have already seen a specific community notice popup. You can choose to disable cookies through your individual browser options, though some advanced parts of the site may lose functionality.


7. Your Data Rights

You hold full control over your personal data. At any point, you have the right to request:

  • A complete copy of whatever personal information we have logged about you in our system.
  • That we correct any inaccurate details or old contact numbers.
  • That we permanently delete your contact data and clear your logs from our Flamingo database.


8. Contact Our Team